Contact
Questions about a product, an order, a return or a warranty claim — reach us on whichever channel suits you. We reply fastest on Telegram and Messenger.
What to tell us
If your message is about an existing order, send us your order number and the name it was placed under. That is all we need to find it. If you have lost the number, your telephone number will normally do — you can also reopen your order at any time from the tracking link in your confirmation.
For a fault, a short video showing the problem, and a photo of the packaging, gets us to an answer much faster than a description alone. Before you send anything back, take us up on the free video call — a large share of reported faults turn out to be a setting or a cable, and we can usually spot it in minutes.
Cancellations, refunds, exchanges and warranty claims are all covered in detail in our terms and conditions.
We will never ask you for your bank password, PIN, or a one-time passcode (OTP). Any message that does is not from us, however convincing it looks — report it to us and to your bank.