Terms & Conditions

Best Choice Mics is a retailer of professional audio equipment — microphones, audio interfaces, mixers, monitoring equipment and related accessories — trading from Phnom Penh, Cambodia. In this document, “we”, “us” and “our” mean Best Choice Mics, and “you” means the person placing an order with us.

This policy explains when an order can be cancelled, when you are entitled to a refund, how returns and exchanges are handled, and what our product warranty covers. It applies to every order placed through this website, by telephone, or through our Telegram and Messenger channels, and it forms part of our general terms and conditions of sale.

Please read this policy before you place an order. By placing an order with us, you confirm that you have read and accepted these terms. If anything here is unclear, contact us before ordering and we will explain it — we would much rather answer a question in advance than resolve a dispute afterwards.

• “Order” means a request from you to buy one or more products from us, whether placed on this website or through one of our messaging channels.
• “Order confirmation” means the message we send you confirming that we have accepted your order and reserved stock for it.
• “Dispatch” means the moment your order physically leaves our premises with a delivery rider or courier. From this point the order status shows as out for delivery.
• “Delivery date” means the date the order is handed to you or to a person at your delivery address.
• “KHQR” means the Cambodian national QR payment standard, through which you may pay us online from your own bank application.
• “Business day” means Monday to Friday, excluding Cambodian public holidays. We take orders and deliver every day of the week — business days are used only to calculate the time limits in this policy, because those depend on banks, couriers and suppliers being open.
• “Exchange window” means the three (3) day period after the delivery date described in section 9.
• “Warranty period” means the twelve (12) month period after the delivery date described in section 10.

All products we sell are genuine, factory-sealed units that carry the full manufacturer warranty. We do not sell refurbished, grey-market or counterfeit equipment.

All prices on this website are shown in United States Dollars (USD), which is the currency of the transaction. The price shown on a product page is the full price of the goods; any delivery charge is shown separately and confirmed to you before you commit to the order. Where a price is also displayed in Cambodian Riel (KHR), the conversion is provided for your convenience and the USD price governs the sale.

We take care to keep prices and stock levels accurate, but errors occasionally occur. If we discover a material pricing error, or that an item is not in fact available after you have ordered, section 7.3 explains what happens.

Product photographs and specifications are provided by the manufacturer and are intended as a general description. Minor variations in packaging, included accessories or cosmetic finish between the photograph and the unit you receive are not a defect and are not grounds for a refund under section 8, although they may be grounds for an exchange under section 9 if the unit delivered is materially different from the product you ordered.

When you submit an order, you are making an offer to buy. No contract exists until we accept that offer by sending you an order confirmation. We reserve the right to decline any order before confirmation, for the reasons set out in section 7.3.

Every order moves through a defined sequence of statuses, and your cancellation and refund rights depend on which stage the order has reached:

• Pending — an order we have written down but not yet accepted. Orders placed on this website normally skip this stage.
• Confirmed — we have accepted the order and reserved the stock for you.
• Processing — the order is being picked, tested and packed.
• Out for delivery — the order has been dispatched and is with a rider or courier.
• Completed — the order has been delivered and, where applicable, paid for.
• Cancelled — the order was cancelled before delivery, by you or by us.

You can check the current status of your order at any time using the tracking link in your order confirmation, or by contacting us on any of the channels listed in section 16. If you are unsure which stage your order has reached, ask us before assuming that a cancellation is still free of charge.

Cash on delivery (Phnom Penh). For deliveries within Phnom Penh, our standard method is cash on delivery. You pay the rider in cash when the order arrives, after you have had the opportunity to confirm that the box is the product you ordered and is undamaged. Nothing is charged to you before that moment.

Advance payment (provincial orders). For deliveries outside Phnom Penh, payment is required before we dispatch the order, because provincial deliveries are handled by third-party couriers who cannot collect cash on our behalf. We will contact you by telephone or messaging to arrange this once your order is confirmed. Your order remains in the confirmed state, with stock reserved for you, until payment is received.

Online payment by KHQR. Where online payment by KHQR is offered at checkout, you may pay us directly from your own bank application by scanning the QR code shown. Payment is made through your bank; we do not see, receive or store your banking credentials, card numbers or account passwords at any point.

A KHQR payment is confirmed to us by the bank, usually within seconds. If your bank application shows the payment as successful but your order has not moved to confirmed within one hour, contact us with your transaction reference and we will trace it. Do not pay a second time — duplicate payments are refunded in full under section 8, but they are slower to resolve than a single traced payment.

We deliver to all twenty-five provinces of Cambodia. Within Phnom Penh, orders confirmed before 1:00 PM are delivered the same day; orders confirmed after 1:00 PM are delivered the following day. Provincial orders confirmed before 6:00 PM are dispatched to the courier the same day and those confirmed later are dispatched the next day, once payment is received under section 5; transit time then depends on the courier serving your province — typically one to three business days.

Delivery times are estimates given in good faith and are not guaranteed. A delay in delivery does not by itself entitle you to a refund, but if your order has not arrived within seven business days of dispatch you may cancel it under section 7.1 and receive a full refund under section 8, including any delivery charge you paid.

Please make sure the delivery address and telephone number you give us are correct and that someone is available to receive the order. If a delivery fails because the address was wrong or nobody was available, we will contact you to arrange a second attempt. Section 7.2 explains how repeated failed deliveries are treated.

We recommend that you inspect the outer packaging before accepting delivery. If the box is visibly crushed, torn, water-damaged or has been opened, you may refuse the delivery and the order will be treated as cancelled before delivery under section 7.2, with a full refund.

7.1 Cancelling before dispatch. You may cancel your order, in whole or in part, free of charge and for any reason at all — including simply changing your mind — at any time before it is dispatched. In practice this means at any point while the order status is pending, confirmed or processing.

7.2 After dispatch. Once your order is out for delivery, it can no longer be cancelled for a change of mind, because the goods are already in transit and the delivery cost has been incurred. Your options at this point are as follows.

If you have not yet paid — a Phnom Penh cash-on-delivery order — you may still decline the delivery when the rider arrives. The order will be recorded as cancelled and nothing will be charged to you. We ask that you tell us in advance where possible, as a courtesy to the rider.

If you have already paid, and you refuse a delivery that is correct and undamaged, we will refund the price of the goods but we may deduct the actual delivery and return-transport cost we incurred. We will tell you that amount before we process the refund.

If the delivery is refused because the goods are visibly damaged, are the wrong item, or the delivery is materially late, you are refunded in full including all delivery charges, and no deduction is made.

Where two delivery attempts fail because nobody is available at the address you gave us, or because the address or telephone number is incorrect, we may cancel the order and refund it subject to the same deduction of actual transport cost described above.

7.3 Cancellation by us. We may cancel an order, before or after confirmation, in any of the following circumstances:

• The item is out of stock or has been discontinued by the manufacturer and we cannot supply it within a reasonable time.
• The price or product description shown at the time you ordered contained a material error.
• We cannot deliver to the address you have given, or the address is outside the area our couriers serve.
• We are unable to reach you to confirm the order or arrange payment after reasonable attempts over three business days.
• We reasonably believe the order is fraudulent, or is placed for commercial resale rather than for your own use.
• Delivery is prevented by an event outside our reasonable control, including natural disaster, civil disruption, or failure of transport or banking infrastructure.

If we cancel an order for any of these reasons, you receive a full refund of everything you have paid, without deduction, and we will tell you why. Where the cause is a stock problem, we will offer you the closest equivalent product or the option to wait, before cancelling.

7.4 How to request a cancellation. Contact us using any of the channels in section 16 and give us your order number and the name the order was placed under. A cancellation takes effect when we acknowledge it, not when you send the message, so please use a channel where you will see our reply.

8.1 When a refund is due. A refund is due to you whenever you have paid us for goods you have not received and will not receive, or for goods you have lawfully returned to us under section 9 or section 10 with a refund as the agreed outcome. Specifically, you are entitled to a refund where:

• You cancelled a paid order before dispatch under section 7.1.
• We cancelled your order under section 7.3.
• The goods were not delivered within seven business days of dispatch and you chose to cancel.
• You returned goods that were faulty, damaged on arrival or materially not as described, and we agreed a refund as the resolution.
• You paid us twice for the same order, or paid an amount greater than the order total.

8.2 How refunds are paid. A refund is always returned by the same route the money came in. We do not refund an online payment in cash, and we do not refund to an account other than the one that paid us. This protects both of us against fraud, and it is a condition of our arrangements with our payment partners.

The periods above run from the moment we approve the refund, not from the moment you request it. Where a return has to be inspected first, section 11 explains how long that assessment takes. Once we have instructed the refund, the remaining time is in the hands of the banks; if the money has not reached you by the end of the stated period, contact us with your order number and we will supply the transaction reference so your bank can trace it.

8.3 Partial refunds and delivery charges. If you cancel or return part of a multi-item order, we refund the price of the returned items. Where a discount was applied across the whole order, the refund is calculated on the discounted price actually paid for those items, not the list price. Delivery charges are refunded in full whenever the cancellation or return is our responsibility — a fault, damage, the wrong item, a material delay, or a cancellation by us.

8.4 What is not refundable:

• Goods damaged after delivery by accident, misuse, liquid ingress, incorrect voltage or unauthorised repair.
• Consumable and hygiene-sensitive items — in-ear tips, foam windscreens and similar — once the sealed packaging has been opened, unless the item is faulty.
• Software, licence keys and download codes once the code has been revealed or redeemed.
• Items returned outside the exchange window in section 9 without a valid warranty claim under section 10.
• Items that cannot be identified as ours because all proof of purchase and all serial identification have been removed.

9.1 The three-day exchange window. You may exchange a product within three (3) days of the delivery date, provided it is unused and returned in its original packaging with all accessories, manuals and documentation included. This is our exchange window. It is intended for the situation where the product turns out not to suit your setup — a connector that does not match your interface, a pattern that does not suit your room, a stand that is the wrong height.

9.2 Change of mind. We want to be clear about this, because it is the point most often misunderstood. A change of mind is fully and freely accommodated before dispatch, under section 7.1 — cancel at that stage and you pay nothing. After delivery, a change of mind is handled as an exchange under section 9.1, within three days and subject to the condition requirements, rather than as a refund. We do not offer change-of-mind refunds on delivered goods that are working correctly and are as described.

This is a deliberate policy and it is applied consistently. It is not a restriction we impose after the fact: it is the reason we encourage you to ask us questions, and to use the free advice described below, before your order is dispatched.

9.3 Faulty or damaged on arrival. If a product does not work, or arrives damaged, tell us as soon as you notice, and in any event within three days of delivery. Photographs or a short video of the fault and of the packaging help us resolve the matter quickly, and let us raise a claim with the courier or the manufacturer where appropriate. Where a product is confirmed faulty or damaged within three days of delivery, we cover the cost of return shipping in both directions, and you may choose a replacement, a repair, or a full refund. The choice is yours, not ours.

9.4 Who pays return shipping:

• Faulty, damaged on arrival, wrong item sent, or materially not as described, reported within three days: we pay return shipping both ways.
• Exchange for a change of mind within three days: you pay the cost of returning the item to us, and we pay the cost of sending the replacement out.
• Warranty service after the three-day window, under section 10: you pay shipping in both directions.

Where you are responsible for return shipping, please use a service that provides tracking. Until a returned item reaches us it remains at your risk, and we cannot process a return for goods that never arrive.

9.5 Condition of returned goods. To be accepted for exchange under section 9.1, an item must be unused, undamaged, complete, and in its original packaging with any seals intact. Items returned incomplete, with missing accessories, or in a condition that prevents resale may be refused, or accepted at a reduced value which we will agree with you before proceeding.

This condition requirement does not apply to genuinely faulty goods. Nobody is expected to return a faulty microphone in perfect cosmetic condition, and we will not refuse a warranty claim because the box has been opened — opening the box is how you discovered the fault.

10.1 What is covered. Every product we sell carries a twelve (12) month warranty against manufacturer defects, running from the delivery date. A manufacturer defect is a failure caused by faulty materials or workmanship, arising in normal use, and not caused by anything that happened to the product after it reached you.

10.2 What is not covered:

• Accidental damage, including drops, impacts and crushing.
• Liquid damage, including spills, rain and excessive humidity.
• Misuse, or use outside the manufacturer's stated operating conditions, including incorrect voltage or incorrect phantom power.
• Damage caused by unauthorised repair, modification or opening of the unit by anyone other than us or an authorised service centre.
• Normal cosmetic wear — scratches, scuffs and fading that do not affect function.
• Consumable parts with a naturally limited life, including cables, foam windscreens, ear pads and batteries.
• Loss or theft.

10.3 Proof of purchase. Please keep your invoice, which we issue with every order and which is available through your order tracking link. It is the proof of purchase for any warranty claim and it records the delivery date from which the warranty period runs. If you cannot find it, we can normally locate your order from your telephone number, so contact us before assuming a claim cannot proceed.

10.4 How a warranty claim works. Contact us with your order number and a description of the fault. We will normally offer free video-call troubleshooting first, because it resolves a substantial proportion of reported faults immediately. If the fault is genuine, bring or send the unit to us. We assess it, and where the fault is confirmed we will repair the unit, replace it, or refund it. Which of those three applies depends on the manufacturer's warranty terms for that product, the availability of parts and replacement stock, and your preference, which we will always ask for and take into account.

Where a unit must be sent to the manufacturer or an authorised service centre, turnaround depends on that third party and on customs clearance. We will give you a realistic estimate when we accept the unit and will keep you informed. If a repair cannot be completed within sixty days, you may choose a replacement or a refund instead.

Every item returned to us is inspected and tested before an outcome is decided. We aim to complete this within three business days of receiving the item, and we will tell you the result and the reason for it.

An assessment leads to one of four outcomes: a refund, an exchange for the same or an equivalent product, a repair, or a rejection of the claim. Where a claim is rejected, we will explain why, in writing, and return the item to you at our cost if the rejection was not the result of information you gave us that turned out to be incorrect.

If you are unhappy with how a cancellation, refund, return or warranty claim has been handled, tell us. Contact us through any channel in section 16, describe what has happened and what outcome you are looking for, and ask for the matter to be escalated. We will acknowledge a complaint within one business day and give you a substantive response within seven business days.

If you paid by KHQR and remain dissatisfied after we have responded, you retain the right to raise the matter with your own bank. We will cooperate fully with any enquiry from a bank or payment provider and will provide our records of the order and of our correspondence with you.

We reserve the right to refuse a refund, an exchange or a warranty claim where we have clear evidence of fraud or deliberate abuse of this policy. This includes returning a different unit from the one we supplied, falsifying a fault, tampering with serial numbers, or a repeated pattern of orders placed and refused at the door in bad faith.

We apply this section sparingly and never as a way of avoiding a legitimate claim. The burden of showing abuse rests with us, we will explain our reasoning to you if we rely on this section, and a disagreement about whether a product is faulty is not, by itself, evidence of bad faith.

We may update this policy from time to time to reflect changes in our operations, our payment methods or the law. The version in force when you placed your order is the version that applies to that order, and we will not apply a later, less favourable version retrospectively. The current version is always published on this page and is identified by the effective date and version number at the top.

This policy and any contract of sale formed under it are governed by the laws of the Kingdom of Cambodia. Any dispute that cannot be resolved between us directly will be subject to the jurisdiction of the competent courts of Phnom Penh. We would always prefer to resolve a disagreement by talking to you, and we ask that you contact us before taking any formal step.

For any cancellation, refund, return or warranty matter, please quote your order number and use whichever channel is most convenient. Our full contact details are listed on the contact page and in the footer of every page. We respond to messages during business hours and aim to acknowledge every cancellation or refund request within two hours.